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Level AI
ContactAI Customer Support1k views
AI contact center intelligence platform for automated QA and agent performance improvement.
About Level AI
Level AI is a contact center intelligence platform that uses semantic intelligence to automatically score every customer interaction across voice and digital channels. It goes beyond keyword matching to understand conversation intent and context. Level AI's QA automation, performance dashboards, and coaching tools help contact centers improve at scale.
Key Features
- Semantic conversation scoring
- Automated QA
- Agent performance dashboards
- Multi-channel
- Coaching tools
Best For
✓ Contact center leaders✓ QA managers✓ Support VPs