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Forethought
ContactAI Customer Support1k views
Generative AI for customer support with triage, assist, and automation.
About Forethought
Forethought offers AI for support that deflects tickets, triages and routes, assists agents with answers, and reports on insights, integrating with major helpdesks. It targets mid-market and enterprise.
Key Features
- Ticket deflection
- Smart triage
- Agent assist
- Insights
Best For
✓ Support teams✓ Enterprises✓ SaaS
✓Pros
Good triage and routing