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Help Scout AI
FreemiumAI Customer Support4k views
Human-centric customer support platform with AI features for draft replies and summarization.
About Help Scout AI
Help Scout is a customer support platform designed to feel personal and human. Its AI features include AI Draft (suggests full reply drafts), AI Summarize (condenses long conversations), and AI Assist for improving reply tone and clarity. Help Scout is popular with SMBs and teams that want to scale support without losing the human touch.
Key Features
- AI Draft replies
- Conversation summarization
- Tone improvement
- Shared inbox
- Knowledge base
Best For
✓ SMBs✓ Customer success teams✓ Startups